Privacy
Your information handled with care and proportion
This page describes how RTNZ, operated in association with East West Consultants (EWC), approaches personal information in connection with this website, enquiries, and consultations. It is a practical overview—not an exhaustive legal instrument—and may be updated as services evolve.
Controller
Who collects information
Clarity on who you are dealing with when you use the site or submit an enquiry.
The Routes to New Zealand website and related enquiry handling are operated in association with East West Consultants (EWC). Depending on how you engage, information may be processed by RTNZ/EWC staff and systems involved in responding to you, arranging consultations, and delivering structured pathway guidance. Where licensed immigration advice is required for a matter, relevant information may be shared with appropriately authorised partners so regulated work sits with the right advisers.
Collection
What we collect
Categories of information you may provide or that arise when you use the site and contact RTNZ.
Contact details
Such as your name, email address, phone number, or other identifiers you supply so we can reply and coordinate next steps.
Enquiry and pathway information
Goals, background, timeline, and route-related context you share so we can understand how we might help at a proportionate level.
Documents you choose to upload
Files you voluntarily attach where an enquiry or consultation stage invites them. Only send what is relevant to that stage.
Consultation and communication records
Notes and messages that form part of delivering structured guidance and follow-up, where applicable.
Technical and usage data
Where used, limited technical information such as IP address, device or browser type, and general site usage patterns to keep the service secure and reliable.
Purpose
How we use enquiry and contact information
Operational reasons—not marketing hype, pressure tactics, or implied guarantees of immigration or admission outcomes.
- To respond to enquiries and questions fairly and clearly.
- To assess pathway fit at a high level before or during structured discussions.
- To schedule consultations, prepare for meetings, and provide proportionate follow-up.
- To operate and improve the website, including security monitoring and service quality.
- To meet legal or regulatory obligations where they genuinely apply.
Nothing in how we process information is intended to imply visa approvals, admission offers, scholarships, residency, or any other guaranteed outcome. Those results depend on many factors outside any single party’s control.
Cookies & analytics
Cookies and analytics (general)
Many sites use small text files and analytics tools to understand traffic and improve performance. If RTNZ uses such technologies, they are applied in a proportionate way—not to sell your personal data.
Cookies or similar technologies may be used to remember preferences, maintain security, or measure how pages are used in aggregate. Analytics, where enabled, typically helps us see which content is useful and whether the site performs reliably—not to track you across unrelated sites for advertising in an intrusive way. Exact tools and settings may change; the intent is always proportionate use aligned with running a professional advisory website.
You can control cookies through your browser settings. Blocking some cookies may affect how certain features work.
Documents
Uploads and sensitive information
Share what is relevant; we handle sensitive material carefully and request more only when there is a clear need.
You should only submit documents and details that are relevant to your enquiry or the stage of the process you are in. Sensitive records are treated with appropriate care; access is limited to personnel and systems that need it to respond or deliver the service.
If further documentation is needed later, we will request it when it serves a clear purpose—rather than collecting everything up front without reason.
Sharing
Data sharing and third parties
Straightforward boundaries: service delivery, licensed partners where required, and no sale of personal data.
Information is used internally to handle your enquiry, prepare for consultations, and deliver structured guidance. We may rely on reputable service providers (for example hosting, email, or scheduling tools) who process data on our behalf under appropriate arrangements and only for defined purposes.
Where licensed immigration advice is required for a matter, relevant information may be shared with licensed partners so that regulated work sits with appropriately authorised advisers.
We do not sell personal information to third parties for their marketing lists.
Retention & security
How long we keep information and how we protect it
Reasonable, proportionate measures—without overstated claims.
We retain information only as long as needed for the purposes described on this page, including responding to you, delivering consultations, meeting legitimate business needs, and complying with legal or regulatory requirements where they apply. Retention periods vary by context; some records may need to be kept longer than others.
We take care to protect information using appropriate technical and organisational measures for a professional advisory context. Access is limited to personnel and systems that need it. No online service can promise perfect security; we focus on sensible safeguards and responsible handling.
Your control
Your choices
You can ask questions, request corrections, and discuss deletion where the law and operational needs allow.
- Request correction of information that is inaccurate or incomplete.
- Ask what information we hold about you in connection with your enquiry or engagement, subject to practical limits and any legal exceptions.
- Request deletion where appropriate; some records may need to be retained for legal, regulatory, or legitimate business reasons.
- Contact us through the Contact route on this site for privacy-related questions.
Updates
Changes to this overview
How this page may evolve.
This overview may be updated as the service and site evolve. When material changes are made, we will reflect them here so visitors can see the current position in plain language.
For privacy questions or requests, please use Contact. Your enquiry will be handled through the appropriate channel.
Ready to explore your pathway with clear expectations?
Start with a structured eligibility check or book a strategy session. For privacy-specific questions, use Contact.